THE EFFECT OF LOCUS OF CONTROL AND COMMUNICATION TOWARD EMPLOYEE PERFORMANCE

The purpose of this study was to determine the effect of locus of control and communication toward employee performance in Bank Indonesia representative office of Bengkulu Province. The sampling technique is a census of 48 permanent employees. Data collection using questionnaires and analytical methods used are multiple linear regression, test of determination and hypothesis testing. The results showed that locus of control and communication had a positive and significant effect partially and simultaneously toward employee


INTRODUCTION
Human Resources (HR) is an important resource. For this reason, human resources can be used optimally in an organization, it is necessary to be managed in such a way by management to increase organizational effectiveness. Whether or not an organization is effective shows the success or failure of the human resource management process as well as measuring the effectiveness of the leadership in managing its human resources.
Performance is a benchmark for employees in carrying out tasks targeted for completion. Efforts to make performance appraisals become important by knowing appropriate performance measurements. Performance is measured based on quality, quantity, timeliness, effectiveness, independence and commitment. Because the organization is an institution that is driven by humans, the suitability of employee behavior with work standards will produce the expected performance.
Locus of control is one of the determinants of individual performance in addition to other personal ability variables. Organizations must have organizational commitment basically related to the closeness of employees to the organization. With the needs of employees who can be met through the work done will lead to a commitment on the part of employees who will have a major influence on the survival of the organization. Organizations need employees who are willing to work hard for the sake of the organization and are willing to be fully involved in efforts to achieve the goals and survival of the organization.
A good locus of control will have a positive impact on employees in improving the performance of an employee. This is one way that employees do not experience disturbances in completing their work, because each individual feels able to control himself then they will be better able to control the effects and what happens in the environment so that they will be more satisfied with the achievements that have been made, because it is locus of control greatly affects employee performance. Locus of control determines the degree to which individuals believe that their behavior influences what happens to them. Some people feel confident that they are in full control of themselves, that they are determinants of their own destiny and have personal responsibility for what happens to them. When they perform well they believe that this is due to the efforts of each individual.
The process is seen through service in carrying out a job. In this process work procedures are needed and the results to be achieved. In another understanding, performance is the whole elements and processes that are integrated in an organization within each individual, the overall work behavior or patterns, work processes and work results or the achievement of certain objectives. Besides that, performance is a combination of behavior with achievement of what is expected and the choice or part of the terms of the tasks that exist in each individual set by a company. Good performance and as expected are things expected of all programs or policies made by an organization for the smooth running of organizational activities, therefore the factors that affect the performance of management need to get more attention, because it will affect the behavior of individual members of the organization.
In addition, communication is also able to influence employee performance at work.
Communication is the process of delivering statements in the form of ideas, facts, thoughts, feelings, and value of someone to others. Communication involves individuals in a group, organizational, and community relationship that responds and creates messages to adapt to each other's environment. Good communication competencies between employees will be able to obtain and develop the tasks they carry, so that the performance level of an agency is getting better and vice versa. Communication within an organization is a very important factor in undergoing interaction between one another, if there is no communication all individuals in the organization cannot know what they have to do for the organization, leaders cannot receive input information and providers cannot give instruction.
According to Effendy (2015) communication is the process of transferring information, ideas, and understanding from one person to another that can be interpreted according to the intended purpose. Communication is expected to be obtained at the point of equality, mutual understanding. Communication contains a broader meaning than just saying or writing something, it also includes an understanding. A leader not only solves problems of problems alone, but guides those he leads to solve problems together for that it is necessary to have good communication between superiors and subordinates.
Bank Indonesia Representative Office Bengkulu Province is a high state institution that regulates state finances. In carrying out the duties and responsibilities of its employees, it is demanded that employees have high performance so that employees are able to carry out their duties and responsibilities in accordance with the established duties and responsibilities.
The phenomenon that exists in carrying out their duties and responsibilities needs to have a locus of control because in dealing with problems an employee must be able to control himself for the creation of performance, employees are able to control or control themselves well then all work can be completed on time, performance will automatically increase. Lack of communication between employees is still frequently encountered, this is because employees are busy with tasks and work that are assigned to them making it difficult to communicate between employees. Based on this description, research at the Bank Indonesia Representative Office in Bengkulu Province that analyzes the Effect of Locus of Control and Communication on Employee Performance is important to do.

Human Resource Management
Sulistiyani and Rosidah (2014) suggest that human resource management is the development and utilization of employees in order to achieve the goals and objectives of individuals, organizations, communities, nations and internationally effectively. Meanwhile, according to Sutrisno (2015), human resource management is an acknowledgment of the importance of the organization's workforce as a very important human resource in contributing to organizational goals, and using several functions and activities to ensure that human resources are used effectively and fair for the interests of individuals, organizations and society. Hasibuan (2014) explains that human resource management is an approach to human management. The approach to human management is based on human value in its influence with the organization. Humans are an important resource in the organization in addition to the effectiveness of the organization is determined by human management. The human resource management function consists of (a) Planning; (b) organizing; (c) direction; (d) control; (e) procurement; (f) development; (g) compensation; (i) maintenance; (j) discipline; and (k) dismissal.

The Peformance
According to Mangkunegara (2014), performance is the result of quality and quantity of work achieved by someone in carrying out their functions in accordance with the responsibilities given to them. Not much different, Siagian (2013) defines performance as an overall ability of a person to work in such a way as to achieve work goals optimally and the various targets that have been created at a sacrifice ratio that is smaller than the results achieved.
Prawirosentono (2016) is more likely to use the word performance in referring to the word performance. According to him performance is the result that can be achieved by a person or group of people in an organization, in accordance with their respective responsibilities in order to achieve the goals of the organization concerned legally, does not violate the law and in accordance with morals and ethics. According to Sutrisno (2015) several factors that affect performance are:

Locus of Control
The locus of control was first put forward by Rotter (1966), a social learning theorist.
Locus of control is one of the personality variables (personility), which is defined as an individual's belief in being able to control one's destiny (Rotter, 1966). Robbins and Judge (2014) define Locus of control as the degree to which individuals believe that they are determinants of their own destiny. Locus of control is influenced by internal and external factors. Internal is the attitude of the individual who has a belief that he is the holder of whatever happens to himself, while the external is someone who has the belief that what happens to them is controlled by external forces such as luck and opportunity.
From the above understanding, it can be explained that someone who has a belief that the fate that exists in his life is determined by his own abilities, then someone is said to have an internal locus of control. Whereas someone who has the belief that his fate is determined by his environment, then someone is said to have an external locus of control. Kreitner & Kinichi (2014), said that the results achieved by the internal locus of control were ascribed to his activities. Whereas the individual external locus of control considers that the success achieved is controlled from the surrounding circumstances. Individuals who have an internal locus of control will argue that they will depend only on themselves while individuals who have an external locus of control will feel that they are more hopeful and dependent on others than themselves and will choose a situation that will benefit them. Locus of control is the degree to which individuals believe that they are determinants of their own destiny. Internals are individuals who believe that they are in control of whatever is happening to them, while externals are individuals who believe that whatever happens to them is controlled by outside forces such as luck and opportunity.

Locus of Control Indicator
According to Robbins and Judge (2014)

Communication
According to Robbins (2015)  The Conceptual Framework

RESEARCH METHOD
Quantitative methods are used in this study. Instrument reliability testing can be done externally or internally, externally testing can be done with test retest, equivalent and a combination of both. To test the reliability of the questionnaire used, a reliability analysis was performed based on the Cronbach Alpha coefficient. Cronbach's Alpha coefficient interprets the correlation between the scale created with all the existing indicator scales and the confidence level of the constraint. An acceptable indicator if the alpha coefficient is above 0.60. The reliability results of the variables studied can be seen in table 1.

Regression Analysis
Based on the results of the distribution of questionnaires conducted on 48 permanent employees in the Bank Indonesia representative office of Bengkulu Province obtained the following results:  Table 2, it can be seen that the regression equation formed is: Y = 6.593+ 0.413X1 + 0.449X2.
The regression equation can be explained as follows (1) A constant value of 6.593 means that if the locus of control (X1) and communication (X2) variables are considered equal to zero then the Performance variable (Y) will remain at 6.593; (2) Effect of Locus of control (X1) on Performance (Y) The coefficient of regression variable X1 (locus of control) is 0.413 with the assumption that if X1 (locus of control) has increased by one unit, then Y (Performance) will increase by 0.413 times; (3) Effect of Communication (X2) on Performance (Y) The regression coefficient value of variable X2 (communication) is 0.449 assuming if X2 (communication) has increased by one unit, then Y (Performance) will increase by 0.449 times.

Test of Determination
This determination coefficient is used to calculate the magnitude of the role or influence of locus of control and communication on employee performance. The coefficient of determination is determined by the value of R square. The SPSS output results for the coefficient of determination as shown in the table 3. The coefficient of determination of R square is known that is equal to 0.577. This means that locus of control and communication has an influence on performance by 57.6% while the rest (100-57.7% = 42.3%) is influenced by other causative factors not examined in this study.

Hypothesis Test
Partial hypothesis testing aims to determine the level of influence of variable X to variable Y separately or each variable X. The results of testing the t test hypothesis as shown in table 4.  Table 4, it is known that the significance value of the locus of control variable is 0.001 smaller than 0.05, so it can be concluded that the locus of control has a significant effect on employee performance at the Bank Indonesia Representative Office in Bengkulu Province, thus the initial hypothesis proposed can be proven. It can be concluded that the more locus of control for employees at the Bank Indonesia Representative Office in Bengkulu Province, the higher the employee's performance, conversely the lower the locus of control, the employee's performance will also be lower.

Effect of Communication on Performance
Based on Table 4, it is known that the significance value of the communication variable is 0,000 less than 0.05, so it can be concluded that communication has a significant effect on employee performance at the Bank Indonesia Representative Office in Bengkulu Province, thus the second hypothesis proposed can be proven. It can be concluded that the more improved communication to employees at the Bank Indonesia Representative Office in Bengkulu Province, the higher the employee's performance, conversely the lower the employee's communication, the lower the employee's performance.
The results of this study are in line with the opinion of Robbins (2015) saying that communication is the process of delivering information, ideas, facts, thoughts and feelings from one person to another. In organizational life, communication becomes very important because communication can increase mutual understanding between superiors and subordinates in this case employees and leaders, and improve coordination of a variety of different activities / tasks. Simultaneous test is testing hypotheses to determine the effect of independent variables together. The output of hypothesis testing is shown in table 5. Tebel 5 shows that a significance value of 0,000 is less than 0.05 so that it can be conveyed that the locus of control and communication variables have a significant effect together on employee performance at the Bank Indonesia Representative Office in Bengkulu Province, thus the initial hypothesis proposed is proven.

CONCLUSION
Locus of control and communication have a significant effect on employee performance at the Bank Indonesia Representative Office in Bengkulu Province both partially and simultaneously. This means that the increasingly locus of control for Bank Indonesia Bengkulu Province Representative Office employees will also improve performance. This illustrates that with the self-control of the employees the employee's performance will increase. This condition also shows that with good communication between employees and leaders and between employees and other employees, performance can be improved.