Transformation Towards Sustainability: QoS Analysis and Network Maintenance at Bengkayang Communication and Information Service that Supports SDGs

Maya Sari; Andrew  Joewono

doi:10.46229/jifotech.v5i1.988

Authors

Maya Sari Universitas Katolik Widya Mandala Surabaya
Andrew Joewono Universitas Katolik Widya Mandala Surabaya

DOI:

https://doi.org/10.46229/jifotech.v5i1.988

Keywords:

Quality of Service, Diskominfo Bengkayang, SDGs, Infrastructure.

Abstract

Improving network quality and the effectiveness of digital infrastructure maintenance play an important role in supporting the achievement of the Sustainable Development Goals (SDGs). Through Quality of Service (QoS) analysis and network maintenance strategies at Diskominfo Bengkayang, this study shows that network quality generally meets ITU-T G.114 and Cisco standards, with a throughput of 6721 kb/s, packet loss of 0.200%, latency of 17.250699 ms, and jitter of 17.261801 ms. However, packet loss still exceeds the ideal limit (2%), which can affect the stability of digital services. The maintenance strategy implemented includes preventive and corrective maintenance, with an average recovery time of 1-3 hours. The main obstacles include limited technical human resources, lack of a real-time monitoring system, and the use of old network devices. This network quality improvement contributes to the achievement of SDG 9 (reliable infrastructure supporting the digitization of government services), SDG 11 (development of smart cities in Bengkayang), and SDG 17 (partnership with ISPs, academics, and the private sector). This research recommends the use of more comprehensive QoS parameters and infrastructure improvements to support better digital services in the future.

References

F. A. Sudirman, “TEKNOLOGI INFORMASI DAN KOMUNIKASI (TIK) DAN SDGS : REVIEW

LITERATUR SISTEMATIS,” J. Penelit. Kaji. Ilmu Sos. dan Inf., vol. 8, no. 2, pp. 273–288, 2023.

Kementrian Komunikasi dan Informatika, “Laporan Tahunan 2021: Mendigitalkan Indonesia,” Lap. Tah. 2021, p. 20, 2021, [Online]. Available: www.kominfo.go.id

M. A. Darmawan, I. Fitri, and A. Iskandar, “Manajemen Bandwidth Pada Mikrotik Dengan Limitasi Bertingkat Menggunakan Metode Simple Queue,” INTECOMS J. Inf. Technol. Comput. Sci., vol. 3, no. 2, pp. 270–280, 2020, doi: 10.31539/intecoms.v3i2.1821.

M. Sari, I. Sembiring, and H. D. Purnomo, “Analisis Kualitas Layanan Jaringan Internet di Daerah Perbatasan Analysis o f Frontier ’ s Internet Network Quality,” vol. 4, no. 2, pp. 205– 216, 2022, doi: 10.30812/bite.v4i2.2184.

N. H. Zen and L. Mageiasti, “Analisis Penerapan Sdgs Dalam Pembangunan Berkelanjutan Di Indonesia : Tinjauan Literatur Dan Tantangan Implementasi,” Gudang J. Multidisiplin Ilmu, vol. 3, pp. 775–785, 2025.

F. N. Y. Muhammad Fairuzabadi, Jefri Junifer Pangaribuan Jimmy Herawan Moedjahedy, Jay Idoan Sihotang Janner Simarmata, Andryanto. A, Arsan Kumala Jaya Dimas Sasongko, Togu Novriansyah Turnip Suardinata and S. R. P. Zelvi Gustiana, Muhammad Rizal, Keamanan Sistem Informasi dan Kriptografi, no. semnasIF. 2023.

I. D. Pranowo, Manajemen Pemeliharaan (Maintenance: System and Management), vol. 5, no. 1. 2019. [Online]. Available: https://revistas.ufrj.br/index.php/rce/article/download/1659/ 1508%0Ahttp://hipatiapress.com/hpjournals/index.php/qre/a rticle/view/1348%5Cnhttp://www.tandfonline.com/doi/abs/1 0.1080/09500799708666915%5Cnhttps://mckinseyonsociet y.com/downloads/reports/Educa

F. R. Sitinjak and F. T. R. Silalahi, “Analisis Strategi Pemeliharaan Preventive Maintenance Excavator Menggunakan Pendekatan Analytical Hierarchy Process (AHP) dan Analisis Sensitivitas,” J. Integr. Syst., vol. 6, no. 2, pp. 226–242, 2023, doi: 10.28932/jis.v6i2.7633.

S. Riyanto, E. Marlina, H. Subagyo, H. Triasih, and A. Yaman, Sistem Informasi Manajemen Terkini untuk Meningkatkan Efisiensi dengan Kecerdasan Buatan. 2023. [Online]. Available:

http://repository.unas.ac.id/9075/1/Sistem Informasi Manajemen Terkini - Meningkatkan Efisiensi dengan Kecerdasan Buatan.pdf

S. Küfeoğlu, “Emerging Technologies: Value Creation for Sustainable Development,” Sustain. Dev. Goals Ser., vol. Part F2738, no. July, pp. 1–510, 2022, doi: 10.1007/978-3- 031-07127-0.

M. . KOLONEL INF ANDRE CLIFT RUMBAYAN, S.Sos.,

MEWUJUDKAN SMART GOVERNANCE IKN GUNA. 2024.

U. Indonesia, Kemitraan untuk Mencapai Tujuan Partnership for the Goals. 2023.

Anisa Kurniatul Azizah and Laili Dwi Agustina, “E- Government Sebagai Upaya Dalam Meningkatkan Kualitas Pelayanan Publik Di Kabupaten Pamekasan,” J. Adm. Publuk dan Ilmu Komun., vol. 10, no. 2, pp. 204–212, 2024, doi: 10.55499/intelektual.v10i2.1090.

C. E. Seng, “Singapore’s smart nation program-Enablers and challenges,” 2020 11th Syst. Syst. Eng. Conf. SoSE 2020, no. November, 2020, doi: 10.1109/SYSOSE.2016.7542892.

F. Y. Finandi, A. Mulyana, and M. Fajri, “Manajemen Bandwidth Melalui Router Management Pada Dinas Komunikasi Informatika Statistik Provinsi Banten Management Bandwith Throught Router Management Mikrotik on Office of Communication , Informatics , Statistic and Encoding Banten Province,” vol. 9, no. 3, pp. 1044–1054, 2023.

A. C. Nurcahyo, L. Firgia, and Y. Mustaqim, “Implementasi dan Analisis Metode Hierarchical Token Bucket pada Manajemen Bandwidth Jaringan (Studi Kasus : Jaringan Rektorat Institut Shanti Bhuana),” J. Inf. Technol., vol. 1, no. 2, pp. 41–49, 2021, doi: 10.46229/jifotech.v1i2.200.

P. R. Utami, “Analisis Perbandingan Quality of Service Jaringan Internet Berbasis Wireless Pada Layanan Internet Service Provider (Isp) Indihome Dan First Media,” J. Ilm. Teknol. dan Rekayasa, vol. 25, no. 2, pp. 125–137, 2020, doi: 10.35760/tr.2020.v25i2.2723.

Hasanul Fahmi, “Analisis Qos (Quality of Service) Pengukuran Delay, Jitter, Packet Lost Dan Throughput Untuk Mendapatkan Kualitas Kerja Radio Streaming Yang Baik,” J. Teknol. Inf. dan Komun., vol. 7, no. 2, pp. 98–105, 2020.