JOB PERFORMANCE KARYAWAN DISEKTOR PERBANKAAN DIPENGARUHI OLEH EMOTIONAL INTELLIGENCE DAN JOB SATISFACTION
DOI:
https://doi.org/10.46229/b.e.e..v5i1.536Kata Kunci:
Emotional Intelligence, Job Satisfaction , Job Performance Bank Bni Jakarta BaratAbstrak
Penelitian ini menggunakan 3 variabel yang terdiri dari: 1 variabel Independen yaitu Job Performance, 1 variabel Mediasi yaitu Job Satisfaction dan 1 variabel Dependen yaitu Emotional Intelligence yang bertujuan untuk menganalisis pengaruh Emotional Intelligence terhadap Job Performance yang dimediasi oleh Job Satisfaction. Sampel yang digunakan dalam penelitian ini adalah karyawan bank Bni di Jakarta Barat. Pengambilan sampel menggunakan metode multi-stage stratified random sampling, melalui survei menggunakan kuesioner dengan jumlah responden sebanyak 133 responden dan metode analisis data dalam penelitian ini menggunakan Structural Equation Models (SEM) dengan software AMOS versi 23. melalui survei menggunakan kuesioner dengan Hasil penelitian ini menunjukkan bahwa Emotional Intelligence berpengaruh positif terhadap Job Satisfaction. Namun tidak berpengaruh signifikan terhadap Job Performance. Jika melihat peran Job Satisfaction sebagai variabel Mediasi, cukup memberikan pengaruh Emotional Intelligence terhadap Job Performance bagi para karyawan Bank Bni di Jakarta Barat ini . Maka kesimpulan yang didapat dikemukakan menunjukkan bahwa karyawan dengan kepuasan kerja yang tinggi cenderung berkinerja baik dalam pekerjaan mereka dibandingkan dengan karyawan dengan kepuasan kerja yang rendah. Selain itu, prestasi kerja karyawan dengan kecerdasan emosional tinggi lebih besar daripada kinerja karyawan dengan kecerdasan emosional rendah. Terlepas dari efek langsung, penelitian ini menunjukkan bahwa kepuasan kerja memiliki peran mediasi yang signifikan pada hubungan antara kecerdasan emosional dan kinerja. Temuan ini mengungkapkan petunjuk teoretis penting bahwa kecerdasan emosional sebagai kapabilitas pribadi dapat mempengaruhi prestasi kerja tidak hanya secara langsung tetapi juga secara tidak langsung melalui pengaruh positifnya terhadap kepuasan kerja.
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