JOB PERFORMANCE KARYAWAN DISEKTOR PERBANKAAN DIPENGARUHI OLEH EMOTIONAL INTELLIGENCE DAN JOB SATISFACTION
This study uses 3 variables consisting of: 1 Independent variable, namely Job Performance, 1 Mediation variable, namely Job Satisfaction and 1 Dependent variable, namely Emotional Intelligence which aims to analyze the influence of Emotional Intelligence on Job Performance mediated by Job Satisfaction. The sample used in this study were employees of the Bank BNI in Jakarta Barat. The sample was taken using a multi-stage stratified random sampling method, through a survey using a questionnaire with a total of 130 respondents and the data analysis method in this study using Structural Equation Models (SEM). with AMOS software version 23. through a survey using a questionnaire with the results of this study showing that Emotional Intelligence has a positive effect on Job Satisfaction. However, it has no significant effect on Job Performance. If you look at the role of Job Satisfaction as a Mediation variable, it is enough to give Emotional Intelligence an influence on Job Performance for the employees of Bank BNI Jakarta Barat. Thus, the conclusions obtained indicate that employees with high job satisfaction tend to perform well in their jobs compared to employees with low job satisfaction. In addition, the work performance of employees with high emotional intelligence is greater than the performance of employees with low emotional intelligence. Apart from the direct effect, this study shows that job satisfaction has a significant mediating role on the relationship between emotional intelligence and performance. These findings reveal important theoretical clues that emotional intelligence as a personal capability can affect job performance not only directly but also indirectly through its positive influence on job satisfaction.
Al-Ahmadi, H. (2009), “Factors affecting performance of hospital nurses in Riyadh Region, Saudi Arabia”, International Journal of Health Care Quality Assurance, Vol. 22 No. 1, pp. 40-54.
Al Wali, J., Muthuveloo, R. and Teoh, A.P. (2022a), “Unravelling the nexus between creative selfefficacy, humble leadership, innovative work behaviour and job performance amongst physicians in public hospitals”, Asia-Pacific Journal of Business Administration, Vol. ahead-ofprint No. ahead-of-print, doi: 10.1108/APJBA-05-2021-0205.
Bosak, J., Dawson, J., Flood, P. and Peccei, R. (2017), “Employee involvement climate and climate strength: a study of employee attitudes and organizational effectiveness in UK hospitals”, Journal of Organizational Effectiveness: People and Performance, Vol. 4 No. 1, pp. 18-38, doi: 10. 1108/JOEPP-10-2016-0060.
Çelik, M. (2012). A THEORETICAL APPROACH TO THE JOB SATISFACTION. POLISH JOURNAL OF MANAGEMENT STUDIES, 4.
Choi, Y. and Choi, J.W. (2021), “A study of job involvement prediction using machine learning technique”, International Journal of Organizational Analysis, Vol. 29 No. 3, pp. 788-800, doi: 10. 1108/IJOA-05-2020-2222.
Communication and Technology (ICT) Practitioners in Hong Kong. International Journal of Human Resource Studies, 5(1), 19. https://doi.org/10.5296/ijhrs.v5i1.6895
Grissom, J. A. (2012). Revisiting the Impact of Participative Decision Making on Public Employee Retention: The Moderating Influence of Effective Managers. American Review of Public Administration, 42(4), 400–418. https://doi.org/10.1177/0275074011404209
JANS, N. A. (1982). The nature and measurement of work involvement. Journal of Occupational Psychology, 55(1), 57–67. doi:10.1111/j.2044-8325.1982.tb00079.x
Krejcie, R.V. and Morgan, D.W. (1970), “Determining sample size for research activities”, Educational and Psychological Measurement, Vol. 30, pp. 607-610.
Locke, E. . (1976). The Nature and Causes of Job Satisfaction.
Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2003). Measuring emotional intelligence with the MSCEIT v2.0. Emotion, 3(1), 97–105
Mikkelsen, A. and Olsen, E. (2019), “The influence of change-oriented leadership on work performance and job satisfaction in hospitals – the mediating roles of learning demands and job involvement”, Leadership in Health Services, Vol. 32 No. 1, pp. 37-53, doi: 10.1108/LHS-12-2016-0063.
Pang, K. and Lu, C.S. (2018), “Organizational motivation, employee job satisfaction and organizational performance: an empirical study of container shipping companies in Taiwan”, Maritime Business Review, Vol. 3 No. 1, pp. 36-52, doi: 10.1108/MABR-03-2018-0007.
Petrides, K.V. (2001), “A psychometric investigation into the construct of emotional intelligence”, PhD thesis, University College London, London.
Petrides, K.V. and Furnham, A. (2006), “The role of trait emotional intelligence in a gender-specific model of organizational variables 1”, Journal of Applied Social Psychology, Vol. 36 No. 2, pp. 552-569.
Pio, R.J. (2022), “The mediation effect of quality of work life and job satisfaction in the relationship between spiritual leadership to employee performance”, International Journal of Law and Management, Vol. 64 No. 1, pp. 1-17, doi: 10.1108/IJLMA-07-2018-0138.
Putra, Kamajaya, A., & Frianto Agus. (2013). Pengaruh motivasi intrinsik dan motivasi ekstrinsik terhadap kepuasan kerja. BISMA (Bisnis Dan Manajemen), 6, 59–66.
Richter, N.F., Cepeda-Carrion, G., Roldan Salgueiro, J.L. and Ringle, C.M. (2016), “European management research using partial least squares structural equation modeling (PLS-SEM)”, European Management Journal, Vol. 34 No. 6, pp. 589-597
Routledge, Wu, M. Y., and Lee, Y. R. 2011. The effects of internal marketing, job satisfaction and service attitude on job performance among high-tech firm. African Journal of Business Management, 5. 32: 12551-12562.
Schmidt, FL, Ones, DS, dan Hunter, JE 2015. Pemilihan personel. Dalam MR Rosenzweig & LW Porter (Eds.), Tinjauan tahunan psikologi (hlm. 627-670). Palo Alto, CA: Ulasan Tahunan
Smithikrai, C. 2017. Recruitment, Selecting, and Appraisal, 2nd ed. Bangkok: V Print, In Thai Muda, I., Rafiki, A., dan Harahap, MR 2014. Faktor-Faktor yang Mempengaruhi Kinerja Karyawan: Studi Pada Bank Umum Syariah di Indonesia. Jurnal Internasional Bisnis dan Ilmu Sosial, 5: 2.
Spector, P. E. (19997). Job Satisfaction: Applications, Assessment, Causes and Consequences. Psychology Faculty Publications. https://digitalcommons.usf.edu/psy_facpub/554
Sungu, L.J., Weng, Q. and Kitule, J.A. (2019), “When organizational support yields both performance and satisfaction: the role of performance ability in the lens of social exchange theory”, Personnel Review, Vol. 48 No. 6, pp. 1410-1428, doi: 10.1108/PR-10-2018-0402.
Thevanes, N. and Dirojan, T. (2018), “Impact of training and job involvement on job performance”, International Journal of Scientific and Management Research, Vol. 1 No. 1, pp. 1-10.
Tong, C., Tak, W. I. W., & Wong, A. (2015). The Impact of Knowledge Sharing on the Relationship between Organizational culture and Job Satisfaction: The Perception of Information Communication and Technology (ICT) Practitioners in Hong Kong. International Journal of Human Resource Studies, 5(1), 19. https://doi.org/10.5296/ijhrs.v5i1.6895
Torlak, N.G. and Kuzey, C. (2019), “Leadership, job satisfaction and performance links in private education institutes of Pakistan”, International Journal of Productivity and Performance Management, Vol. 68 No. 2, pp. 276-295, doi: 10.1108/IJPPM-05-2018-0182.
Van Der Maas, H.L., Dolan, C.V., Grasman, R.P., Wicherts, J.M., Huizenga, H.M. and Raijmakers, M.E. (2006), “A dynamical model of general intelligence: the positive manifold of intelligence by mutualism”, Psychological Review, Vol. 113 No. 4, pp. 842-861.
Yousef, D.A. (2000), “Organizational commitment: a mediator of the relationships of leadership behavior with job satisfaction and performance in a non-western country”, Journal of Managerial Psychology, Vol. 15 No. 1, pp. 6-28
Zhu, Y., & Feng, J. (2010). Does the Relationship Between Job Satisfaction and Job Performance Depend on Culture? Academy of Management Perspectives, 24(1), 86–87. https://doi.org/10.5465/amp.24.1.86
Sufiana, H.Y., & Beni, S., 2020. Analisis Kinerja Keuangan Pada Credit Union Bonaventura Tempat Pelayanan Ledo. Business, Economics and Entrepreneurship. 2(1). 10-14.
Beni, S., 2021. Kesejahteraan Masyarakat dan Pertumbuhan Ekonomi di Perbatasan Jagoi Babang Kalimantan Barat Melalui Pemberdayaan. Inovasi Pembangunan: Jurnal Kelitbangan. 9(2). 125-125.
Indana, F.T., & Beni,S. 2021. Business, Strategi pemasaran sayuran hidroponik shanti bhuana. Business Economics and Entrepreneurship. 3(2). 86-92.
Lenti, M., Beni, S., Sadewo, Y.D., & Usman. 2020. Strategi Diferensiasi Produk Line Untuk Menarik Minat Konsumen. Business Economics and Entrepreneurship. 2(2). 9-19.
Copyright (c) 2023 Leonar Lexis
This work is licensed under a Creative Commons Attribution 4.0 International License.